Operate smarter with Video & Self-Service
We optimize operations, reduce costs, and enhance customer satisfaction.
See the situation, Assist with expert support, Evaluate data for better decisions, and Document findings efficiently.
It all started with a good coffee
It all started with a good coffee. That first cup brought us together—just like learning to make a great coffee, building something meaningful requires the right process. You need to See the machine, Assist with expert guidance, Evaluate through practice and improvement, and finally, Document and celebrate the achievement—a perfect cup.
In 2017, a team of seasoned startup veterans came together to tackle complex challenges at a leading insurance company. We saw firsthand how difficult it is for businesses to manage disruptive innovations and optimize processes without overwhelming IT teams or employees. By 2024, we turned that experience into DLEGATE Solutions GmbH.
Drawing from our background in various industries, B2B and consumer markets, we make smart operations easy to adopt. Our expertise in consulting, architecture, and technology helps businesses optimize workflows, reduce complexity, and enhance efficiency—without the usual IT burdens. Just like mastering the perfect coffee, success comes from the right steps, the right tools, and the right team.
We believe in practical, scalable solutions that fit seamlessly into existing operations. Our approach is flexible—whether using proven standard products, customizing solutions, or exploring hybrid models. Companies can test and validate use cases quickly in real-world environments, ensuring smooth adoption before scaling. By working step by step, we make digital transformation a process of continuous improvement—keeping it simple, effective, and results-driven.
Our key people
Dr. Holger Dahl
Holger is one of our Managing Directors and brings over 25 years of expertise in the IT industry. With a diploma in Physics and a PhD in Engineering, he has successfully led IT companies and specialized in cloud infrastructure. His focus on scalable, efficient solutions drives DLEGATE’s mission to help businesses optimize operations and embrace digital transformation.
Achim Wolf
Achim, also Managing Director, has 25 years of experience in IT, specializing in application-level solutions. With a background in Physics and Engineering, he excels in agile product development and managing growth in start-ups and agile companies, helping businesses build scalable, adaptable applications.
Patrick Walser
Patrick Walser, our CTO, has 20 years of experience in full-stack web application development. With a diploma in Information and Communication Engineering, he specializes in modern three-tier architecture and has led multiple start-up projects, delivering scalable and reliable technology solutions.
Ready to See the Difference?
Book a live demo and discover how DLEGATE's Video Assistance can transform your operations.
Your benefit from working with us
At DLEGATE Solutions, we understand that digital transformation is a journey, not a destination. With our practical, scalable solutions, we focus on delivering seamless technology adoption for both employees and customers. Our expertise ensures that your business remains on the cutting edge, with continuous innovation driving long-term success.
Our approach is built on flexibility and simplicity. We offer a range of proven standard products, customized solutions, and hybrid approaches to fit your unique needs. DLEGATE makes it easy to validate and test use cases in real-world environments, ensuring smooth implementation. Once value is proven, we collaborate to integrate deeply and scale, supporting your business through each step of its digital transformation.
We help businesses enhance operational efficiency with video assistance and guided self-service. Through real-time guidance, businesses can resolve issues quickly and reduce costs. Our solutions enable employees and customers to solve challenges independently, backed by interactive, step-by-step instructions. From gaining visual insights to assisting in real-time, evaluating data for improvement, and documenting key information for compliance and reporting, DLEGATE streamlines processes and drives lasting change.
With DLEGATE, embrace digital transformation with confidence—ensuring faster, smarter, and more efficient operations for your business.
