Person holding a magnifying glass with a target symbol, illuminated with a bright light, while appearing to use a smartphone.

See More.
Solve Faster.
Serve Better.

Transform the way you deliver service with real-time visual support from anywhere.

A New Standard for Remote Service and Support

Video assistance is more than just a live stream. It's a smarter, more human way to connect with customers, field agents, or partners. Gain real-time visibility into any situation, guide users step by step, and solve issues faster without the need for on-site visits.

Make every Interaction Count

With Video Assistance, you don’t need to be on-site to understand what’s happening. A live video session connects your experts directly to the situation—instantly, visually, and effectively.

            
            Faster problem-solving
            with real-time expert guidance through video or step-by-step interactive instructions.
        
            Lower costs
            – Reduce on-site visits and optimize resources with scalable self-service solutions.
        
            Better customer experience
            with instant solutions and personalized support, leading to higher satisfaction.
        
            Easily accessible by anyone
            across devices with no app download or guest registration necessary.

A man in a gray suit is standing outdoors, using a tablet device. The background shows blurred traffic and city lights.

See - Assist - Evaluate - Document

A Smarter Way to Support – Step by Step

See.

Connect instantly via live video. No app download required. Get visual context and geolocation in real time.
Assist.

Provide expert help through live guidance or interactive self-service flows.
Evaluate.

Capture images, notes, and structured data. Everything is centralized and ready for review or automation.
Document.

Automatically record the session for compliance, reporting, or next steps—integrated directly into your systems.

Ready to See the Difference?

Book a live demo and discover how DLEGATE's Video Assistance can transform your operations.

GET A DEMO

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Transform how You Connect, Support and Deliver!

Customer Service

Enable agents to solve problems on first contact with video assistance and customer self-service.

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Insurance

Speed up claims, reduce fraud, and improve underwriting with video and digital documentation.

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