Transform Customer Service with Video Assistance & Self-Service

Empower your teams and delight customers with faster resolutions and seamless support.

Deliver Exceptional Service – Remotely

Customer expectations are rising. DLEGATE helps your service teams meet and exceed them by enabling real-time visual support and intuitive self-service. Give your agents the tools to resolve issues faster and more efficiently, without always being on-site.

Smarter Service Across Every Touchpoint

Whether your teams are troubleshooting, onboarding, or assisting with product setups, DLEGATE provides a scalable solution that enhances every customer interaction.

            
            Live Video Support
            – Guide customers in real-time and resolve problems during the first contact.
        
            Step-by-Step Self-Service
            – Empower customers to solve issues independently with interactive workflows.
        
            Remote Troubleshooting
            – Save time and resources by eliminating unnecessary on-site visits.
        
            Visual Knowledge Capture
            – Turn support sessions into reusable learning assets.

How DLEGATE Enhances Customer Service

DLEGATE enables service teams and customers to connect instantly, solve issues visually, and streamline support through live or guided assistance – all from a single platform.

See - Gain real-time visual insights.

Use remote video to instantly assess the situation and capture all the details—photos, video clips, and customer input—without needing to be on-site.
Assist - Provide expert support.

Support customers through live video or structured self-service flows that walk them through solutions, reducing back-and-forth and first-time fix rates.
Evaluate - Unify data & decisions.

Gather all relevant data—visuals, timestamps, and notes—in one place to understand root causes and make confident service decisions.
Document - Automate & report.

Create detailed records of each interaction for reporting, quality checks, or compliance. Easily sync data with your existing support systems.