The DLEGATE Platform

Orchestrate video and self-service in one seamless platform

From live video sessions to guided self-service to follow-ups—DLEGATE Platform brings everything together. Manage cases across touchpoints, automate workflows, and enrich your data in one secure environment.

One case. Multiple steps.
Fully integrated.

Handle the full journey in one place

Whether your process starts with self-service or a live video call—or switches between them—DLEGATE handles it all.

You get one centralized interface with consistent data, smart workflows, and instant handoffs between video and self-service steps.

            
            Easily switch
            between live video sessions and guided self-service tools within the same case workflow.
        
            Make updates, add notes, draw annotations, and leave comments
            directly within the case for full context.
        
            Securely store, access, and manage
            all related case data including images, videos, forms, and supporting documents.
        
            Track all actions, follow-ups, and status changes
            with a complete audit trail to ensure accountability and closure.

See - Assist - Evaluate - Document

Rich data. Ready for decision-making.

See.

Access structured, visual, and connected data in one place. Everything you capture is available at your fingertips.
Assist.

Follow-up with customers anytime with video or self-service tasks directly from your case file. Collect only data you need.
Evaluate.

Use case history, annotated photos or videos along with geolocation and smart data for your decisions.
Document.

Create a complete, shareable report with images, inputs, and verified data. Share it within your organization or with customers.

Start with your first use case—and grow from there

Let’s show you how to make your processes faster, smarter, and more scalable with DLEGATE Platform.

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One platform, many users

DLEGATE Platform is flexible enough to fit multiple teams—each with their own use cases, workflows, and visibility needs.

Customer Service

Support customers faster with guided self-service and live video help—no apps, no hassle, just results.

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Insurance

From claims to underwriting—collect rich risk data, reduce friction, and speed up decisions with one shared platform.

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